Warranty Policy Exclusions

Warranty Policy Exclusions

Terms & Conditions

A photo is required on ALL product issues/warranty claims. 


We cannot offer a refund on any items that are replacements or warranty claims.

We cannot offer a refund on any item that was free due to a promotion, such as Buy One, Get One Free or from a competition/gift box. These are still eligible for warranties, however. If you reach out to our support team, they would be happy to assist you further.

We cannot offer a refund for an item that is damaged due to a drop. We can provide only a replacement. 

We cannot offer a refund or return on USED glass screen protectors. We are only able to offer store credit in the amount of the glass screen protector or a replacement.

If you do not want to accept a replacement:
If a customer decides that they do not want a replacement, then GRAFFITTIBOX will only be able to provide store credit for the amount of the product only. 



We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.

RM4, 16th Floor, Ho King Commercial Center, Kowloon, Hong Kong 2-16 Fa Yuen Street, Mong Kok



Everyday 9:00-17:00